Privacy Policy

1. INTRODUCTION

OUTBND ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our customs documentation service.

2. INFORMATION WE COLLECT

We collect the following types of information:

• -Account Information: Email address used for authentication
• -Business Information: Store name, address, and EORI number (if provided)
• -Shipment Data: Product descriptions, values, weights, and destination countries
• -Usage Data: How you interact with the Service, including features used and labels generated
• -Payment Information: Processed securely by Stripe; we do not store card details

3. HOW WE USE YOUR INFORMATION

We use your information to:

• -Provide and improve the Service
• -Generate customs documentation and HS code classifications
• -Process payments and manage subscriptions
• -Send service-related communications
• -Comply with legal obligations

5. THIRD-PARTY SERVICES

We use the following third-party services:

• -Supabase: Database and authentication
• -Stripe: Payment processing
• -Anthropic: AI-powered HS code classification

Each of these providers has their own privacy policy governing their use of data.

6. DATA RETENTION

We retain your shipment history and account data for as long as your account is active. Upon account deletion, your data will be removed within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. YOUR RIGHTS (GDPR)

If you are in the UK or EU, you have the right to:

• -Access the personal data we hold about you
• -Request correction of inaccurate data
• -Request deletion of your data
• -Object to processing of your data
• -Request data portability
• -Withdraw consent at any time

To exercise these rights, contact us at privacy@outbnd.app.

8. COOKIES

We use essential cookies required for authentication and session management. We do not use advertising or tracking cookies.

9. CHILDREN'S PRIVACY

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service.

11. CONTACT US

For questions about this Privacy Policy or our data practices, please contact us at privacy@outbnd.app.